Our Terms and Conditions

Orders

Terms and Conditions
These are the full terms and conditions that apply when using our online shop.
These conditions do not affect your statutory rights.

Delivery

Orders

  • Orders can be delivered to a nominated address or collected from the shop.
  • Due to stock fluctuations, your order will be subject to available flowers.
  • Minimum Age: We can accept orders from anyone aged 18 and above.
  • Please see our Data Privacy policy for information about the data we collect and store when processing orders

Cancellation

Delivery

  • We deliver to all destinations on the Isle of Wight
  • There is a fixed delivery fee of GBP £5
  • For same day deliveries please phone before 12 noon.
  • If the recipient is unable to take the delivery of the flowers then they will be left with a neighbour or in a suitable location. However, if they cannot be delivered then as a last resort they will be returned to the shop. A call card will always be posted at the recipients address to inform them of the missed delivery and where they have been left.
  • Delivery details must be correct; Flower Garden cannot be held responsible if details are incorrect leading to a non delivery.

Refunds

Cancellation

  • Please give at least 48 hours notice in advance of the delivery date for any cancellation.

Returns

Refunds

  • We can offer refunds in the case of a cancellation (with at least 48 hours notice as above).

 

Returns

  • As flowers are a perishable item we can not accept returns, however we welcome you to call us to discuss any problems.  (01983) 524 061.